Quality Policy of the Town Hall

Mission of the Town Hall

Improve life quality within the city by improving the provision of services, aiming to make life within Palma more sustainable, participative as well as socially and territorially integrated, thus increasing the efficiency in the management of resources.

Vision of the Town Hall 

Our aim is that our town hall shall be known for its friendliness and cleanliness and for its modernity. It shall be acknowledged for its innovative management of public services, committed to fulfill the expectations of the citizens and engaged in providing a sustainable, efficient development, always eager to provide services.

Values of the Town Hall

• CITIZEN ORIENTATION
  The citizen is the Institution's reason of existence. The continuous improvement of the service to the citizen is our main objective.
• CITIZEN PARTICIPATION
  Knowledge of the citizen's needs and expectations. Implication and participation of citizens and associations.
• PROFESSIONALISM AND ORIENTATION TO OBJECTIVES AND RESULTS
  Commitment with the objectives set by the Institution. A sense of responsibility towards results.
  Team work.
• A CULTURE OF TRANSPARENCY AND TRUST
  Knowledge of mission, vision and values. Generate and communicate trust whilst managing. Participate in the definition of objectives. Participation in the improvement of working conditions.
• CULTURE OF COLLABORATION AND COORDINATION
  Feeling of being part of the Institution. Need to work coordinately to attain the joint objectives.
• RESPONSIBILITY AND EFFICIENCY IN MANAGEMENT
  Sense of responsibility whilst managing the citizen's resources. Responsible and efficient management of resources. Sustainable development.
• CULTURE OF INTEGRATION AND WELCOME
  Friendliness and welcome of visitors. Social integration.

Quality Policy of the Town Hall

Palma's town hall accepts the commitment to manage the city and the municipal organisation, paying special attention to comply with the needs and expectations of the city's residents or visitors, by undertaking continuous measures of improvement, providing quality services and managing processes that will lead to the highest effectiveness and efficiency possible.